Returns, Exchanges & Cancellation Policy

Our goal is your complete satisfaction. If for any reason you are not satisfied with your order or have changed your mind, below you will find detailed options for cancellations, returns, or product exchanges.

1. Order Cancellation Policy

Before receipt, you have the right to cancel your order before it is delivered to you, depending on the collection method you chose:

• Pick-up from Service Point: You can cancel your order by contacting us by phone at 22516351 or 22516951. If the order has been paid electronically, a full refund will be issued.

• Shipping (Courier/Home Delivery): You can cancel your order at any time before the parcel is handed over to the courier service.

  • If the cancellation is made in time (before dispatch), we will refund the full amount without any charge.

  • Attention: After the product has been dispatched (when you receive the dispatch email from us), cancellation is no longer possible. In this case, you must accept the parcel and follow the "Product Returns" procedure.

2. Returns Policy

2.1 E-shop Purchases

You have the right to withdraw from your purchase without giving any reason within 14 calendar days from the day of receipt. This applies to all orders placed electronically through our e-shop and delivered via Courier or collected from our Service Point (Click & Collect).

Return Procedure

1. Request: Complete the Withdrawal Form or submit a Return Request through your Account within 14 days.

2. Shipping & Cost: Return the product to our premises. The shipping costs for the return are borne exclusively by the customer. The company does not accept parcels sent at the recipient's expense.

3. Necessary Condition: For any refund, it is mandatory to present the Retail Receipt or Invoice.

Exceptions (When a return is NOT accepted)

The right of withdrawal does not apply and returns are not accepted in the following cases:

• Cut-to-measure products: Products cut or processed to order (e.g., cables, copper, wood, chains, etc.) and customized according to the customer's specifications.

• Special Orders: Products that were not available in stock and were ordered specifically from a supplier upon the customer's exclusive instruction ("Available by Order").

Product Condition

• The product must be in its initial condition, unused, and complete.

• For electronic components (modules, boards, components), returns are NOT accepted if soldering has been performed, pins/cables have been cut, or there is damage from misuse (e.g., static electricity).

• Diminished Value: If, during the technical inspection, it is found that the product has been used beyond what is necessary to establish its nature, characteristics, and functioning, or if the packaging is damaged, the customer is liable for the diminished value, and we may not refund part or the entire amount.

Refunds: Once the return is approved, the money will be refunded within 14 days.

• Card payments are refunded to the card.

• Cash on Delivery (COD) payments are refunded only via Bank Transfer (IBAN) to an account indicated by the customer.

2.2 Purchases from our Service Point

We offer the right to exchange or issue a credit voucher within 7 days from the date of purchase. No refunds are issued.

3. Exchange Policy

If you do not wish for a refund but want to exchange for another product, the following apply:

3.1 Exchanges with Proof of Purchase

You can exchange any product within 14 days of purchase for Online orders or within 7 days of purchase for orders from our Service Point, by presenting the receipt. The product can be exchanged for any other item of equal or greater value.

3.2 Gift Exchanges (Without Receipt)

An exchange is accepted only if:

• The packaging bears our company's special marking (sticker).

• The packaging is sealed and in excellent condition.

• The exchange is made for a product of equal or greater value.

*No refunds are given for gift exchanges.

Special Terms

• Shipping Costs: Shipping charges for product returns and exchanges are borne exclusively by the customer.

• Products on Offer: For E-shop purchases, the right of return applies normally. For purchases from the Service Point, products that are on discount, offer, or clearance are not returned or exchanged.

• Platforms (Wolt/Jinius): For product returns from third-party platforms, the Return procedures of the respective platform are followed. Exceptionally, direct returns to our company incur a handling fee of 20% of the value.

4. Failed Delivery & Unclaimed Parcels

In the event that a paid and dispatched order is returned to our Company by the courier service as "Unclaimed" or due to failed delivery exclusively through the customer's fault (e.g., providing incorrect shipping details, repeated absence, failure to collect from the pick-up point within the specified timeframe), the following apply:

1. Νotification: Our Company will contact you (via email or phone) as soon as we receive the returned parcel in order to arrange the next steps for your order.
2. Reshipment: If you wish for the parcel to be resent, the process requires the prior payment (via bank transfer or credit/debit card) of the new shipping costs, as well as any return fees charged to the Company by the courier.
3. Cancellation & Refund: If you wish to cancel the order or if you do not respond to our communication within 7 calendar days, the order will be automatically cancelled. In this case, we will proceed with a refund of the order's value. However, the Company reserves the legal right to deduct from the refunded amount the initial shipping costs, as well as the return fees charged by the courier service for returning the parcel to us.

Last Update: March 1, 2026